Aora (framed)

Shipping Details:

• Shipping within the EU is included in the price of the artwork. For other regions, shipping costs will be calculated at checkout.
• All packages are insured and shipped via DHL unless you specify a preferred shipping service during checkout.
• A tracking code will be provided to you once your order has been dispatched, so you can track your shipment.
• Please allow up to 5 business days for handling and packaging before your order is shipped.

In Case of Damage During Transport:

• If your artwork arrives damaged, please contact us immediately with photos of the damage.
• Since all shipments are insured, we will assist in filing a claim with the courier service.
• While we are not fully liable for damages caused during transit, we will work with the courier and insurance provider to resolve the issue. Please note that this process may require your cooperation.

Additional Information:

• Ensure your shipping address is correct at the time of purchase. We are not responsible for delays or issues caused by incorrect or incomplete addresses.
• For international buyers outside the EU, customs fees and import duties are the buyer's responsibility.
• If you have specific shipping instructions or a preferred carrier, please mention this at checkout or contact us directly.

You may return the artwork within 14 days of receiving it for a full refund, excluding return shipping costs.

• Returned items must be in their original condition and packaging. If the artwork arrives damaged during the return process, the buyer will be responsible for covering 50% of the damage cost.
• Refunds will only be issued once the returned item is received and inspected.